Laguna Beach Resort
Accommodation and facilities:
The hotel always make mistake! I send email to ask is your hotel providing pick-up service to airport they answer yes, we provide pick-up serivce . After we check-in and confirm, they said yes, they provide pick-up service but we have to pay extra 500 bhat per person! I think we have been cheated. Their reply is just the one who reply me is not good at English and nothing they can do!
Besides, I stay for 2 night, I have about 4200B through the agent and have to pay another 4200B in hotel. The hotel send us a bill in the room that we need to pay 3550B when check out. At the time we check out, they ask me to pay 7500B. We were really angry and ask them to clarify. They have checked for a long time, we needed to pay 4200B. Why do the resort always make mistake! The staff s attitude seems to be untrained!!
Finally, the water of the pool is not clean enough and the beach view is totally blocked the the vendor huts~! disappointed
Reservation service:
Effieicent
Date: Nov 04, 2011
written by: Wong Ka Ho
Laguna Beach Resort
Accommodation and facilities:
Stayed 3 nights. Staff very friendly. Hotel room very nice with lake view. My kids love the In House Baby Elephant, Free boat ride around the lake n Free shuttle bus around Laguna area. Restaurants (public area) on the beach looking out at Andaman Sea cheap n tasty. I enjoyed my stay.
Reservation service:
Very efficient. No problem during check in.
Date: Oct 22, 2011
written by: L Tan
Laguna Beach Resort
Accommodation and facilities:
Had a great time. The kids loved the place so much that preferred to stay over than excursions.
Reservation service:
Date: Jul 04, 2011
written by: Ajay Kumar Arora
Laguna Beach Resort
Accommodation and facilities:
Rooms were well appointed - a little old but still nice.
Service was generally good but being a fairly big resort it lacked the personal touch.
The pools are FANTASTIC and the kids loved the waterslide and Nina the baby elephant.
Weather was bad while we were there but it would be a great place to stay in better weather. Very family friendly.
Reservation service:
Very easy to use and rates were great. Will definately use again.
Date: Jul 09, 2010
written by: Teresa Sapienza
Laguna Beach Resort
Accommodation and facilities:
Great hotel! all laguna area is very nice and beautiful. we styed there for 6 nights and had a lovely time. pulls are nice, big and beautifully desighned, rooms are well furnished with all nice facilities. the food served at all resort restaorants (for lunch and dinner) is deliciuse, (both thay and western)though breakfast is not highly recommended, in our opinion you can skip it. water slide in the main pool is very attractive for children and the kids club is very nice. our only disapointment was bang tao beach. the beach is not well kept and was a little dirty.the bay itself is also not so beautiful. thailand (including phuket) has much better beaches to offer.
in general, if you do not care about the beach and use the hotel facilities only, i highly recommend this resort. our grade is 9!
Reservation service:
smooth and eficiant!
Date: May 31, 2010
written by: Salant Birenboim Shiri
