Mukdara Beach Villa & Spa Resort
Accommodation and facilities:
Our visit to Mukdara Beach was in general a pleasant experience. However, we do have 2 points of complaint.
1) During most of our visit the toilet in our accommodation was not working. We reported this several times, but not until Monday 09MAY was it finally fixed. This was a major problem to us and we several times had to go to the toilet area by the beach front. Very inconvenient for us.
2) On Monday afternoon we needed to change our reservation in order to leave 1 day prior to already arrange. We contacted reception/Khun Keem, who contacted head office in Bangkok by phone. After the phone conversation Khun Keem advised us that it was possible to leave 1 days earlier and that we would get a refund for this unused day. Later in the evening, however, Khun Keem, had NO recollection of this deal and now advised that no refund was possible.
Taking into consideration that we had to accept a malfunctioning toilet during most of our stay we should at least be granted a refund for this earlier check-out and expect to hear further from you in this respect.
Reservation service:
Date: Jun 01, 2011
written by: Lillian Stender
