Location:Phi Phi Island, Ton Sai Bay Hotel Category: Travel Reviews:
7.7 (249 reviews)
Phi Phi Hotel
Accommodation and facilities: perfect hotel for phi phi island
Reservation service: perfect
Date: Mar 31, 2012 written by: Joerg Mueller
6.6
Room
6.0
Service
6.0
Facilities
6.0
Location
8.0
Date of stay: Mar 23, 2012
Phi Phi Hotel
Accommodation and facilities: realy bad hotel for a quite high price. the stuff of the hotel was so unbelievable rude. never had this before in a hotel. location is quite good. but thats all.
Reservation service:
Date: Apr 12, 2012 written by: Malte Brauer
4.8
Room
4.0
Service
2.0
Facilities
4.0
Location
8.0
Date of stay: Mar 23, 2012
Phi Phi Hotel
Accommodation and facilities: Everything Is Great, But i am do not like the breakfast ( 2 nights stay there, they gave us the same menu for breakfast)
Reservation service:
Date: Mar 17, 2012 written by: Michael Dhalimarta
7.6
Room
6.0
Service
6.0
Facilities
8.0
Location
10.0
Date of stay: Mar 14, 2012
Phi Phi Hotel
Accommodation and facilities: Close to everything
Reservation service:
Date: Mar 24, 2012 written by: Mark w bentley
6.6
Room
6.0
Service
6.0
Facilities
6.0
Location
8.0
Date of stay: Feb 29, 2012
Phi Phi Hotel
Accommodation and facilities: This hotel was awesome and amazing located. Air con was good, room was nice and tons of TV channels for if you were feeling a bit worse for wear after a night out! Definitely recommend it!
Reservation service: Excellent service.
Date: Feb 22, 2012 written by: KAT
10.0
Room
10.0
Service
10.0
Facilities
10.0
Location
10.0
Date of stay: Feb 19, 2012
Phi Phi Hotel
Accommodation and facilities: very good location near the pier and no noisy. very good stay
Reservation service: perfect, all is ok
Date: Feb 11, 2012 written by: GERNIGON
10.0
Room
10.0
Service
10.0
Facilities
10.0
Location
10.0
Date of stay: Feb 01, 2012
Phi Phi Hotel
Accommodation and facilities: Good location and quiet in night. Our room was in 3rd floor, and the sea view was very limited.
Reservation service: Good!
Date: Feb 17, 2012 written by: He Yihua
7.0
Room
6.0
Service
8.0
Facilities
6.0
Location
8.0
Date of stay: Jan 30, 2012
Phi Phi Hotel
Accommodation and facilities: The location is good. You can see it in the Pier. And it is quiet. The staff are so nice. The reception can help to keep you room key when you go out. But the room is a little bit expensive compare to the room quality.
Reservation service: Good!
Date: Feb 17, 2012 written by: He Yihua
7.0
Room
6.0
Service
8.0
Facilities
6.0
Location
8.0
Date of stay: Jan 28, 2012
Phi Phi Hotel
Accommodation and facilities: Very good location! very nice sea view! Clean room!
Reservation service: Wonderful!
Date: Jan 26, 2012 written by: Mingyue shen
10.0
Room
10.0
Service
10.0
Facilities
10.0
Location
10.0
Date of stay: Jan 23, 2012
Phi Phi Hotel
Accommodation and facilities: a truly magnificent location, waking up with the sun rising over dalam bay was glorious. the location of this hotel is its high point, the low point is the hotel has no elevator so if you are on a higher floor (like i was) you have to carry your own luggage upstairs. Only 4 floors high though so ain t too bad. Rooms were spotless clean too, which is good
Reservation service: very efficient, always kept in touch via email to give me reminders of when each payment was due
Date: Jan 16, 2012 written by: mr nigel stevens
7.4
Room
8.0
Service
6.0
Facilities
4.0
Location
10.0
Date of stay: Dec 15, 2011
Phi Phi Hotel
Accommodation and facilities: The only advantage of this hotel is the location.
Reservation service:
Date: Dec 03, 2011 written by: Jenny Chen
5.8
Room
4.0
Service
4.0
Facilities
4.0
Location
10.0
Date of stay: Nov 02, 2011
Phi Phi Hotel
Accommodation and facilities: Все было замечательно, хорошие номера, не далеко хороший пляж, рядом много кафе, магазины, пирс. Единственный минус - заселение только в 14.00, не раньше - имейте это в виду. Не берите номера на первом этаже, особенно в соседнем корпусе, а то привыходе на балкон будете общаться с прохожими.
Reservation service:
Date: Oct 31, 2011 written by: Valery Meshcheryakov
8.2
Room
10.0
Service
6.0
Facilities
8.0
Location
8.0
Date of stay: Oct 26, 2011
Phi Phi Hotel
Accommodation and facilities: Good location,reception is friendly
Reservation service:
Date: Sep 27, 2011 written by: XU YI
9.0
Room
8.0
Service
10.0
Facilities
8.0
Location
10.0
Date of stay: Sep 22, 2011
Phi Phi Hotel
Accommodation and facilities: Great hotel, we had booked a mountain view room but our room had some ocean view, I guess we were lucky!
The hotel is located very close to everything, and a 2 min walk from the pier.
The room was big with everything you d want; balcony, beach towels, TV, AC, fridge, safe etc.
The only downside was the loud music from the bars at Ao Long Bay, you could hear this until about 2 AM. This is probably a problem throughout most of Phi Phi, unless you go to the remote parts.
Mind that check in starts at 2PM. When you take an early boat you ll have to wait for a while. They will store your luggage for you for free.
Reservation service: Booking service was excellent.
Date: Aug 24, 2011 written by: Floris
7.8
Room
8.0
Service
6.0
Facilities
6.0
Location
10.0
Date of stay: Aug 12, 2011
Phi Phi Hotel
Accommodation and facilities: I was desapointed of this hotel.
Room was ok.
Breakfast : not very good
Pool : not clean
No Free Wifi available
Check out : they check the room before the check out while you are waiting at the reception desk !! This is the first time I see this they have no confidence in their customers !
Reservation service:
Date: Aug 17, 2011 written by: LARGENTON Aline
5.2
Room
6.0
Service
4.0
Facilities
4.0
Location
6.0
Date of stay: Aug 11, 2011
Phi Phi Hotel
Accommodation and facilities: More recent from the pier, great room, breakfast is not rich, less seat, breakfast restaurant service personnel services in general.
Reservation service: good
Date: Jul 30, 2011 written by: dai fangfang
7.6
Room
8.0
Service
6.0
Facilities
8.0
Location
8.0
Date of stay: Jul 24, 2011
Phi Phi Hotel
Accommodation and facilities: The rooms and location of this Phi Phi Hotel are pretty good. Nice size rooms and location is very close to the pier. But they have has so many rules it s like being on a school trip.
When we arrived the receptionist who served us was called Ying. I showed her the confimation email and voucher on my iPhone, but she wouldn t let us check in because we didn t actually print the voucher even though they had our booking in the system. We asked if they could print it out, but she blatantly said that the hotel does not have a printer (which I find very hard to believe). We told her we were tired after a long trip and asked if it alright to check in first and print out the voucher later. Ying the receptionist, instead of being helpful or understanding, was extremely rude to us. She would not let us check in until we printed the voucher and even said I not care about what you say . So we had to go find a internet cafe to print it out.
After we check in they told us the other rules in this hotel:
1. No non-registered guest in your room after 10pm, even though it is a double room for 2 people. And I believe they fine you 2000 baht if you break this rule.
2. No late check out past 11am. They will charge you 500 baht for every hour that you check out late.
3. No food or drinks by the pool. So you can t sit with a cocktails or even a can of coke by the pool (which was btw quite small).
4. Children are not allowed in the pool even though there had a shallow children pool. We actually saw the staff tell 2 kids that they could not swim and told them to leave the pool area.
After this I could imagine spending all 3 night we booked there. I immediately called the online agency where I booked the hotel and asked if they would refund they the other 2 nights. They said it was against their policy to refund after the we had check-in but when I explained to them what happened they agreed to refund the other 2 nights (Thank God!). We ended up getting a room in a nice, clean guest house with a friendly, helpful receptionist for 1/3 the price of this hotel.
If you want to stay in a nice hotel with a pool there are many more choices on Phi Phi: PP Cabana, PP Casita, PP Banyan Villa, PP Palm Tree, PP Villa (and I m sure they don t treat their guest like children with all those rules)
Reservation service: Booking service is good. They speak very good English and they will try their best to help you. It was against their policy to refund after the we had check-in, but they did anyway because of our unpleasant experience with Ying the receptionist.
Date: Jun 08, 2011 written by: Ronald Tan
5.4
Room
6.0
Service
2.0
Facilities
4.0
Location
8.0
Date of stay: Jun 05, 2011
Phi Phi Hotel
Accommodation and facilities: We and our friends had a wonderful trip in Phi Phi island this May by staying at this hotel. It is not the best but overall is just good. For families like us, with little kids together, we really had a good choice with Phi Phi Hotel. The location is good, and the reception girls were kindly enough to meet all my requests including low floor, quiet area etc. Only 1 thing not making me happy was they refused to refill water for our bottles during breakfast, which might indicate how valuable the driking water is in this island.
Reservation service: It s my first time with Sawadee and it went smoothly. I ll recommend it to friends.
Date: Jun 07, 2011 written by: ZHOU LM
7.8
Room
8.0
Service
6.0
Facilities
6.0
Location
10.0
Date of stay: May 28, 2011
Phi Phi Hotel
Accommodation and facilities: the location is perfect,the room was good. The air conditioner was weak and the shower built in very bad way so the space of the toilet next to the shower and after the shower all this place full with water that you can not drain.Very low water pressure in the shower.
Reservation service:
Date: May 22, 2011 written by: pablo elchandro allalouf
8.8
Room
6.0
Service
10.0
Facilities
10.0
Location
10.0
Date of stay: May 12, 2011
Phi Phi Hotel
Accommodation and facilities: Very nice hotel, close to port, spacious and clean. Excellent sea view.
Reservation service:
Date: May 09, 2011 written by: luca celora
9.2
Room
10.0
Service
8.0
Facilities
8.0
Location
10.0
Date of stay: May 03, 2011
Phi Phi Hotel
Accommodation and facilities: Уютный небольшой отель, номер Sea View - отлично. Завтраки отличные. Все понравилось.
Reservation service: отлично
Date: May 11, 2011 written by: Irina Lepscheew
10.0
Room
10.0
Service
10.0
Facilities
10.0
Location
10.0
Date of stay: May 02, 2011
Phi Phi Hotel
Accommodation and facilities: Very good hotel. Great staff. Poor internet service for the price I paid. Down the street offers free fast internet service.Breakfast was alright. I would stay here again will not not pay for the internet service.
Reservation service: Great Job Sawadee
Date: Apr 16, 2011 written by: Dennis Meszaros
9.6
Room
10.0
Service
10.0
Facilities
8.0
Location
10.0
Date of stay: Apr 13, 2011
Phi Phi Hotel
Accommodation and facilities: very good hotel. in center point!
great sea view!!!!
Reservation service: great booking service!
Date: Mar 25, 2011 written by: Barel Ido
8.0
Room
8.0
Service
10.0
Facilities
6.0
Location
8.0
Date of stay: Mar 18, 2011
Phi Phi Hotel
Accommodation and facilities: Bra hotell, nära från båtarna, bra frukostbuffe
Reservation service:
Date: Mar 28, 2011 written by: Peter Waiswa
7.2
Room
6.0
Service
6.0
Facilities
6.0
Location
10.0
Date of stay: Mar 17, 2011
Phi Phi Hotel
Accommodation and facilities: Although we normally prefer bungalows we have chosen PPH for the second time because of its perfectly central location(very close to th pier,in the middle of all activities )and because it s rather quiet.We did not want to walk for half an hour every night to get back to our bungalow ( Long beach) , be blitkrieged by monster techno sound till 2 a.m ( Loh Dalum)or do alpinism to reach our room ( View point). The pool ( if you need it) is O.K,so is the buffet type breakfast, rooms are clean .We are altogether satified again with this hotel.
Reservation service: Very good as usual
Date: Mar 12, 2011 written by: Raspiler
8.6
Room
8.0
Service
8.0
Facilities
8.0
Location
10.0
Date of stay: Mar 09, 2011
Phi Phi Hotel
Accommodation and facilities: Phi Phi Hotel central location close to pier,shops and restaurants.Large turnover of domestic and international tourist everyday.Rooms fine with amazing views.Only negative would be loud music played from the beach until late at night2-3am otherwise a decent hotel.
Reservation service: No problems Sawadee.
Date: Feb 27, 2011 written by: NEIL RICHARD DAVIES
7.8
Room
8.0
Service
6.0
Facilities
6.0
Location
10.0
Date of stay: Feb 23, 2011
Phi Phi Hotel
Accommodation and facilities: Good place. It s very easy to access to all activity.
Reservation service:
Date: Feb 09, 2011 written by: Zhongmin Liu
7.6
Room
6.0
Service
6.0
Facilities
8.0
Location
10.0
Date of stay: Feb 06, 2011
Phi Phi Hotel
Accommodation and facilities: Fantastic location and lovely rooms. Definitely will be visiting again!
Reservation service: Always fantastic service I wouldn t book through any other way.
Date: Jan 10, 2011 written by: Clare Bailey
10.0
Room
10.0
Service
10.0
Facilities
10.0
Location
10.0
Date of stay: Jan 06, 2011
Phi Phi Hotel
Accommodation and facilities: Decent enough hotel. Had a schedule electrical maintenance at 2pm for 2 hours which was annoying. Service was below average. Nice buffet breakfast and rooms were ok. I would only come again if the prices were a little lower.
Reservation service:
Date: Jan 03, 2011 written by: Leonard Carlos Tognini
-/-
Room
-/-
Service
-/-
Facilities
-/-
Location
-/-
Date of stay: Dec 30, 2010
Phi Phi Hotel
Accommodation and facilities: Phi Phi is beautiful. Will definitely be coming back to the Island. Loved the hotel, 5* accommodation, food and service. The location was ideal, central enough to walk but away from the hectic noise.
Reservation service: Excellent
Date: Jan 06, 2011 written by: Gabriella Riesnik
10.0
Room
10.0
Service
10.0
Facilities
10.0
Location
10.0
Date of stay: Dec 20, 2010
Phi Phi Hotel
Accommodation and facilities: The hotel wasnt as good as it was 2 years ago. Great location and room, but the breakfast was very very basic, and the service was ample. Would stay there again for the fact that it is a perfect location and had a pool unlike the other hotels/hostels in the area.
Reservation service: great of course
Date: Jan 17, 2011 written by: Amber Blair
7.4
Room
8.0
Service
6.0
Facilities
4.0
Location
10.0
Date of stay: Dec 09, 2010
Phi Phi Hotel
Accommodation and facilities: Phi Phi hotel was a pleasent surprise, definitely more than we expected. First, the location is convenient, very close to the place from where you can take boats to tour the island. The facilities of the hotel are quite nice and the room was kept clean. Buffet breakfast was standard. The only issue is the music/noise from the nearby bars that stops only at 3-4am. However, compared to the other accomodation that we ve seen on the island, we d definitely recommend Phi Phi Hotel.
Reservation service: We ve booked the transfer from Phuket airport to Koh Phi Phi with Sawadee service. It took around 6-7 email exchanges to finally get all the information from the agent about the transfer options and costs. The driver was waiting for us at the airport and took us to the Phuket pier. However, once there we were asked to buy the tickets for the boat even though we have already paid for everything (car + boat transfer) in advance. It took 20min and several calls to Phi Phi hotel and Sawadee customer service to convince the driver to pay for the tickets. This was really a hassle and should be avoided by Sawadee providing some kind of e-tickets or vauchers.
Date: Dec 31, 2010 written by: Samuel Correia Ribeiro
8.0
Room
8.0
Service
8.0
Facilities
8.0
Location
8.0
Date of stay: Dec 01, 2010
Phi Phi Hotel
Accommodation and facilities: Had a mountain view room as beach views were booked out, but still enjoyed the view. It is very very close to the pier, so it was easy to carry our heavy suitcases. Rooms were neat, buffet breakfast didnt have much variety. Even though we were on the 2nd floor, those stairs felt they were double the size. However i will definitely visit phi phi hotel again.
Reservation service: no problems
Date: Nov 29, 2010 written by: Melissa Lee
8.2
Room
8.0
Service
8.0
Facilities
6.0
Location
10.0
Date of stay: Nov 25, 2010
Phi Phi Hotel
Accommodation and facilities: Room was clean and staff friendly. Check-in and check-out time are not fitted to arrivals and departures of ferry, and because of that room wasn t ready when we arrive before 11 am and we have to check out at 11 am when ferry was at 2:30 pm.
Reservation service: excellent
Date: Oct 11, 2010 written by: Margaret
7.6
Room
6.0
Service
8.0
Facilities
6.0
Location
10.0
Date of stay: Oct 08, 2010
Phi Phi Hotel
Accommodation and facilities: good location and buffet breakfast
Reservation service:
Date: Oct 18, 2010 written by: ZHU XIAOXIN
7.8
Room
8.0
Service
6.0
Facilities
6.0
Location
10.0
Date of stay: Oct 07, 2010
Phi Phi Hotel
Accommodation and facilities: Good location with beautiful view !
Reservation service:
Date: Aug 24, 2010 written by: Yune Zhang
6.8
Room
8.0
Service
6.0
Facilities
4.0
Location
8.0
Date of stay: Aug 22, 2010
Phi Phi Hotel
Accommodation and facilities: 很好找,下了船就是,酒店环境还不错,还提供了蜜月布置,总体感觉不错
Reservation service:
Date: Sep 01, 2010 written by: XING WANG
8.0
Room
8.0
Service
8.0
Facilities
8.0
Location
8.0
Date of stay: Aug 22, 2010
Phi Phi Hotel
Accommodation and facilities: We stayed here one night. pool was ok, breakfast was GREAT! the rooms were ok too. But for overall it wasnt worth what you pay for it. great location right off the boat which was great becasue it was raining! we would not stay here again as there are other places that are better value for money.
Reservation service: always very good :)
Date: Jul 11, 2010 written by: Jeff
5.2
Room
4.0
Service
4.0
Facilities
4.0
Location
8.0
Date of stay: Jun 21, 2010
Phi Phi Hotel
Accommodation and facilities: The Hotel was fine, a little overpriced but thats because its PP. You get exactly what the web site promises. The island itself was disappointing, its a big shopping market with beaches u can find anywhere. I dont scuba dive but i am told this is the reason to go to PP. If u dont scuba Koh Chang is more beautiful in our opinion.
Reservation service: no problems, very smooth.
Date: Jun 12, 2010 written by: Adrian James Gibbons